Privacy policy

The Glasgow 2026 Commonwealth Games Online Store respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Glasgow 2026 Commonwealth Games Shop (the “Site”).

The Glasgow 2026 Commonwealth Games Shop is owned and operated by Promotional Warehouse under license from Glasgow 2026 Ltd. Promotional Warehouse (referred to as "we", "us" or "our" in this privacy notice) is the data controller and as such is responsible for your personal data.

Personal information we collect

Cookies

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Essential cookies are necessary for the site to function and enable you to make a purchase. You must provide explicit consent to allow us to store any additional cookies for marketing, analytics and any other purposes.

Web beacons, tags, and pixels

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Payment
When you make a payment on the site is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we use your personal information?
We may collect the above categories of personal data about you in line with the preferences you have shared with us for the following purposes:

  • Verify your identity for security purposes.
  • To administer our business and perform contracts with you
  • To communicate with you
  • To market to you
  • To conduct market research
  • For analytical purposes
  • To maintain and optimise our website
  • Satisfy our legal and regulatory obligations and co-operate with regulators and government bodies
  • Screen our orders for potential risk or fraud

Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

International Data Transfers
Third parties we share data with may be based outside the UK. Whenever we transfer your personal data out of the UK, we take steps to ensure that we comply with our legal and regulatory obligations in relation to personal information and that the same level of protection is afforded to it as in the UK. We do this in two ways:

  • we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Information Commissioner's Office (for example, all countries in the EEA are “adequate”); or
  • we will use specific contracts approved by the UK Information Commissioner's Office.

Your rights
Under data protection laws, you have various rights which are set out below:

  1. Right of access. You have the right to ask us for copies of your personal data. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
  2. Right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
  3. Right to erasure. You have the right to ask us to erase your personal data in certain circumstances.
  4. Right to restriction of processing. You have the right to ask us to restrict the processing of your information in certain circumstances.
  5. Right to object to processing. You have the right to object to processing of your personal data where we are relying on a legitimate interest or conducting direct marketing.
  6. Right to withdraw consent. Where we are relying on consent to process your personal data, you may withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of the above rights please contact us using the contact details at the end of this policy. After receiving the request, we will confirm we have received your request and will provide you with the information within the 28-day period required.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

ICO website: https://www.ico.org.uk

ICO Helpline number: 0303 123 1113

Data retention
We will only retain your personal data to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider any legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

In relation to our marketing activities specifically, your personal data will be processed until an opt-out / objection is received or consent is withdrawn as applicable.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at glasgow2026@promotionalwarehouse.co.uk or by mail using the details provided below:

Glasgow 2026 Commonwealth Games Shop
Privacy Compliance Officer
160 Wishart Street,
Glasgow, G31 2HT,
United Kingdom